Terms of Service

These terms are a legal agreement between you and LuxeChain (the "Service"). By creating an account, buying a plan, or sending a request to our API, you accept them. If you do not accept them, do not use the Service.

1. Who we are

LuxeChain operates LuxeChain, an API gateway that gives you one key and one prepaid balance across a catalogue of third-party AI models. We are an independent service. We are not affiliated with, endorsed by, or acting as an agent for any model provider whose models are reachable through the Service, and all model names and trademarks belong to their respective owners.

You can reach us about anything in these terms through our contact form.

2. Your account

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the details you give us, for keeping your API keys secret, and for everything done with your account and keys, whether or not you authorised it. Tell us immediately through our contact form if you believe a key has been exposed. We may suspend an account to protect you or the Service while we investigate.

3. Plans, credits and billing

• Plans are billed monthly. There is no annual plan and no long-term commitment.
• Each payment gives you a pool of usage credits. Credits are valid for 30 days from the day they are credited and do not roll over into the next period. Different models consume credits at different rates; the rate for each model is published on the Models and Pricing pages. Unused credits expire; they are not refundable as cash.
• Payments are processed by our payment gateway. We do not store your full card details.
• Prices are shown in the currency selected on the site. Prices may change, but a change never affects a period you have already paid for.
• Usage is metered from the usage the model providers report, or per generation for image, video and audio. Failed or rejected requests are never charged.

4. Renewal and cancellation

A monthly plan renews automatically until cancelled. You can cancel at any time from your account page or through our contact form. Cancellation stops future charges; it does not refund the current period, and access continues to the end of the period you have paid for. See our Refund & Cancellation Policy for the full rules.

5. Acceptable use

You agree not to use the Service to:

• break any law, or infringe anyone's rights, including intellectual property rights;
• generate or distribute sexual content involving minors, content that sexualises minors, or non-consensual intimate imagery;
• create malware, conduct unauthorised access, or attack any system;
• produce content that incites violence, terrorism or hatred against a group or person;
• impersonate a person or organisation in a way that misleads;
• build or spread disinformation, or content designed to deceive about its synthetic origin where disclosure is legally required;
• resell, sub-licence, or expose the Service as a competing gateway without our written agreement;
• circumvent rate limits, quotas, or any technical control, or probe the Service for vulnerabilities without written permission;
• send personal data of others without a lawful basis, or in breach of applicable data-protection law.

You are responsible for the prompts you send and for the outputs you use or publish. Model outputs can be wrong, incomplete or offensive. Do not rely on them as professional, legal, medical or financial advice, and review anything before you depend on it.

6. Fair use of shared capacity

The Service applies technical limits to keep it fast and available for everyone — currently a rate limit of 60 requests per minute per key (up to 180 per minute per account), 5 concurrent requests per account, and a request payload limit of 25 MB. We may adjust these limits, or apply additional ones, to protect the Service. Sustained automated abuse, account sharing to defeat limits, or usage that degrades the Service for others is a breach of these terms.

7. Availability

We aim for high availability but do not promise uninterrupted service. The Service depends on third-party model providers, and their outages, changes, deprecations or pricing changes are outside our control. We may add, change, suspend or withdraw any model or feature at any time.

8. Suspension and termination

We may suspend or terminate your access, with or without notice, if you breach these terms, if we are required to by law, or if your use presents a risk to the Service or to others. If we terminate you for a reason other than your breach, we will refund the unused portion of the current period. If we terminate you for breach, no refund is due. You may close your account at any time.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that outputs will be accurate, that the Service will be error-free, or that any model will remain available.

10. Limitation of liability

To the maximum extent permitted by law, LuxeChain is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or connected to the Service. Our total liability for any claim is limited to the amount you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. If a change is material we will give reasonable notice by email or on the site before it takes effect. Continuing to use the Service after that date means you accept the updated terms.

12. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute, subject to any right you may have to bring a claim in your local courts as a consumer.

13. Contact

Questions about these terms: contact us. See also our Privacy Policy and Refund & Cancellation Policy.